Service Cloud

Digital Transformation to Accelerate Your Business

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Core Salesforce Offering

Implementation Approach

Grow your business by enabling agents to deliver delightful customer service and transforming customer support

Create one-to-one brand relationships with all customers across all channels and devices by automating service processes, streamlining workflows, and arming customer service agents with data such as key topics/content, etc. TechnoMigrate can assist you with:

Case management and tracking, as well as case histories
All tasks can be completed in a single lightning console, eliminating the need to switch screens or software.
Bring in cases from multiple channels into Salesforce using omnichannel and skill-based routing.
Increase agent productivity and customer satisfaction by using canned responses and knowledge articles.
Get a 360-degree view of your customers in a single window.
Manage customer SLAs via entitlement and milestones.
Create, prioritize, re-assign, and close cases more quickly, and provide smart self-service and personalized customer care every time.
Interact with customers in real-time, at any time, using live chat.
Integrate intelligent chatbots that leverage predefined rules.